Social Technologies and Process ROI

This Brainyard post presents benefits of Enterprise Social Technologies, their associated business processes and practical returns on the investment.

There are two valuables tables here describing Social Technologies and benefits for both Internal and External business processes. The table's three columns are 1) the Social Tool Use Case, 2) the business process objective, and 3) the resulting value. For instance, a Social Technology for Internal use: Discussion Board. The process objective would be to reduce email clutter, centralize information, etc. The resulting value: save up to 2 hours per day per person not having to manage project-related email, increases knowledge capture and visibility, etc.